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IT Managed Services
Area9 provides a range of IT services from analysing needs and designing IT systems and networks, to installing, managing and monitoring those systems, providing the expertise to advise businesses on the ICT technologies that will meet their short and long-term objectives.
To ensure world best practice, our services are delivered to our clients using ITIL service delivery methodology. Area9 IT Solutions offers small, medium and large enterprises a comprehensive suite of IT facilities managed services. Defined service levels, support agreements and ICT facilities management can be tailored to provide services from basic administrative assistance to existing IT departments through to complete ICT systems management.
Area9 IT Solutions only use leading edge technology and infrastructure to deliver managed services to our clients. We deliver secure, high performance, reliability and scalable solutions.
Some examples of our services include:
- Customer Service IT service desk, ICT support/service and incident management services.
- Formalised change and release management services
- Rapid response on-site support services
- Pro-active system monitoring and alerting services
- Configuration management
- CT product procurement and logistics services
Our consulting services range from technology planning to systems integration.
Area9 minimises risk by utilising proven methodologies; planning and building solutions that achieve results efficiently while creating a strong foundation for the future. We believe people count most in this consultative process, which is why we draw on expert advice internally and externally to deliver first class results.
To ensure we consistently monitor our performance under our contractual relationships we have a well-defined contract management framework in place designed to help us work effectively with the client to successfully resolve potential and actual issues within the lifetime of the contract.
Our Project Management Services range from the implementation of large-scale, enterprise wide projects to a simple review of IT services. During the project process we work to guide our clients through training, deployment and implementation and maintenance initiatives in a structured and professional manner. Ultimately, project management is about delivering defined outcomes on time and within budget and our team have an excellent track record in the delivery of projects.