Preparing for the Pivot: The IT Agility to Create New Business Models

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In low growth environments, the agility to pivot your business towards new opportunities is essential. Businesses in every sector have all had a short sharp lesson about the need for agility in 2020.

With COVID-19 causing many enterprises to halt their physical operations, many of them found their customers were still demanding they find a way to continue delivering products and services. In disrupted environments, agile businesses quickly separate themselves from the pack by their ability to continue meet their customer’s expectations.

Meanwhile, the expectations of customers continue to rise. They expect businesses to meet their new demands, no matter the time of day or their location.

As a result of COVID-19, these trends are only set to accelerate in the future. The pace of change will require every business to become as agile and nimble as a start-up.

An IT engine for driving business agility

When we want to seize a new opportunity in our marketplace, it often isn’t as simple as launching a new website. In both B2C and B2B marketplaces, customers simply won’t tolerate a sub-standard buying experience, which is why you need an IT foundation that can support these new ventures.

Yet we often see companies who discover their underlying infrastructure simply wasn’t designed to power these new opportunities. As they attempt to host entirely new e-commerce channels or launch a new application, they quickly realise they don’t have the scalable capacity they need.

While public cloud offers flexibility and scalability, this often comes at a price – with many enterprises suffering from the sticker shock of cloud hosting. There are also a range of data security and sovereignty issues created by hosting new channels in the cloud.

Having the scalable storage and compute you need for peak demand is only one part of the problem. Close consideration also needs to be given to the potential impacts of disruptions and downtime. No matter how responsive or well designed your website or application is, if your infrastructure fails for any reason, your customers will quickly abandon both their purchases and your brand.

In our new eBook: Preparing for disruption with agile IT we suggest the best way to connect with the new demands of digital customers is to focus on delivering:

  • Scalable and secure compute and storage resources for meeting peak demand periods.
  • Highly responsive customer facing websites, portals, and applications with minimal downtime.
  • Real-time data analytics and automation across CRM portals, supply chain, and inventory management tools.
  • Reliable backup and recovery solutions to ensure peak demand periods aren’t lost to avoidable interruptions.
  • Visualisation and insights into customer interactions and behaviour changes to offer personalised experiences.

Our team of infrastructure specialists can work with you to understand your current technology environment, and where your opportunities lie for creating a more agile IT foundation. We can help you to implement the latest range of intelligent storage solutions from HPE, including HPE Primera, integrated with HPE Synergy and powered by Intel® Xeon® Scalable Family of processors - delivering a dynamic, fluid set of resources that you can automate and dynamically allocate in real-time, using a common API.

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