St John NT Case Study

St John Ambulance Australia (NT) Inc. (St John NT) is the Territory’s leading provider in emergency medical response and preparedness. Their mission is to save lives and build community resilience to improve the safety and healthcare for all Territorians.

They do this by providing a range of services from ambulance services under contract to the Northern Territory Government, coordination of emergency medical responses, event health services and first aid assistance at community and major events through to nationally accredited first aid training, community education and first aid products and equipment.

Client needs

St John NT was finding a significant amount of their administration team’s time was being spent on manual reporting activities and with the additional pressures that COVID-19 presented in 2020, St John NT needed their data and reporting focus to be on finding avenues for improving key drivers in their operations, such as how they train and manage the demand they face, and allocating resources to cope.

IT Solutions advised

Automation, Reporting and Data Warehousing