Your experienced and dedicated
MANAGED SERVICES PROVIDER
As a nationally renowned provider of technology services, and cloud solutions since 2007, Area9 has been delivering managed IT services to organisations of every scale and industry. Area9 provides a range of IT services from:
- analysing needs
- designing IT systems and networks
- installing, managing and monitoring systems
- expertise in technologies to meet short and long-term objectives.
Area9 offers ITIL compliant Managed IT Services that allow you to outsource part or all of your infrastructure through services that include:
- IT service desk
- IT support and incident management
- Formalised change and release management
- Rapid response on-site support
- Pro-active system monitoring and alerting
- Configuration management
- ICT product procurement and logistics
- Managed servers
- Managed devices (thin clients, PCs, laptops)
- Managed networks
- Scheduled site visits
- Proactive system checks - A proactive check of connectivity, CPU usage, memory usage, uptime, backup status, virus updates
A Leading Service Team
Area9’s service team includes many certified engineers, ranging from solution architects to desktop support officers. Area9 currently supports hundreds of end users and clients via the Area9 Service Desk. Our locally based service desk operates across extended hours to support multiple time zones and is the first port of call for managed and ad-hoc clients. The service desk also runs an ITIL based service management solution - ensuring best practice problem and incident management processes are followed.
To ensure we consistently meet and exceed performance expectations, we have a well-defined contract management framework, designed to help us work effectively within the lifetime of the contract. We minimise risk by utilising proven methodologies to plan and build services that achieve results efficiently, while creating a strong foundation for the future.
Why Managed Services
Managed services can help your business in so many ways:
Outsourcing can help organisations of every scale and industry to leverage the same level of technology and services that large corporations employ without the large scale, in-house cost. An independent third-party managed cost structure and economy of scale can offer your organisation the agility and scalability to achieve any technology outcome.
Project Management Services
Area9’s IT Project Management Services range from implementation of large-scale, enterprise-wide projects to a simple review of IT services. During the project process we work to guide our clients through training, deployment, implementation and maintenance initiatives in a structured and professional manner. Ultimately, project management is about delivering defined outcomes on time and within budget and our team have an excellent track record in the delivery of projects.